Customer Survey
Thank you participating in this customer satisfaction study being conducted by Futronix. The purpose of this survey is to provide Futronix with feedback so that we can serve you better. If you wish, you may have the opportunity to respond directly. Or, if you would prefer, we will preserve your anonymity and only use your responses in group summaries of the findings. The last question will allow you to indicate your preference. This survey will only take a few minutes for you to complete. We consider your input essential to Futronix improving our service to you.
Overall Satisfaction
How satisfied are you with the products and services that you receive from Futronix?
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
How satisfied are you with the value you received from Futronix Services?
Are Futronix services becoming more or less important to your business?
Becoming much more important Becoming more important Staying about the same Becoming less important Becoming much less important
Products
Overall, how satisfied are you with the product manufactured by Futronix?
How satisfied are you with each of the following aspects of Futronix's products?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Product quality
Product pricing
On-Time Delivery
Response to changes
Packaging
Logistics
Services
In the past year, how satisfied have you been with our Customer Service?
Please rate our Customer Service on the following dimensions:
Excellent
Good
Average
Poor
Very Poor
Answering your calls quickly
Getting right person to help you
Professionalism and courtesy
Resolving your issue (s)
Escalating issues when required
How satisfied are you with the quality of service provided by your Program Manager?
How satisfied are you with your Program Manager in each of the following areas:
Prompt problem resolution
Professionalism & courtesy
Scheduling of your project
Being proactive
How satisfied are you with the quality of service provided by your Sales Representative?
How satisfied are you with your Sales Representative in each of the following areas:
Keeping in regular contact
Learning your business
Matching services to your needs
Getting you the best deal
Business Relationship
Which of the reasons below had the most impact on your decision to do business with Futronix? (Select all that apply)
Cost Quality Functionality Range of products and services Reputation
How satisfied are you with Futronix in each of the following areas:
Ease of doing business
Invoicing
Flexibility of contract terms
Flexibility of pricing models
Strategic partnering
Given your experiences with Futronix, how likely would be to:
Very Likely
Likely
Unlikely
Very Unlikely
Continue to use existing services
Purchase additional services
Recommend us to someone else
Comments
What are the most important things that Futronix could do to improve the quality of the relationship that they have with you and your Company?
Your Business
Which industry best describes your business?
(Click here to choose) Accounting/Financial Services Construction Consulting Education Entertainment Insurance Manufacturing Marketing Research Retail Telecommunication Other
Which of the following best describes your business relationship with Futronix?
Sole source customer Primary EMS provider Use several EMS providers Other (please specify):
Permission and other Optional information
Would you like us to share your identity and your views with Futronix so that they can address them with you?
No, please keep my responses confidential Yes, please give my feedback to Futronix directly
Company Name:
Your position within the company:
Company Phone:
Telephone Number:
Your Name:
Your Email:
We would like to thank you for taking time out to help us improve our customer relationship.
Power Point Show - Electronic Contract Manufacturing - Why Futronix Inc?
Mission SMT Technology PTH Technology Test Technology Quality Quick Quote Customer Survey Comments Search Sales Products Table of Contents Related Links
FUTRONIX IS YOUR MANUFACTURING PARTNER Complete Turn Key Box Build Capabilities
Get JAVA Get PowerPoint Get Flash Player Copyright © 2013 [Futronix]. All rights reserved.
