Customer Survey 


Thank you participating in this customer satisfaction study being conducted by Futronix. The purpose of this survey is to provide Futronix with feedback so that we can serve you better.

If you wish, you may have the opportunity to respond directly.  Or, if you would prefer, we will preserve your anonymity and only use your responses in group summaries of the findings. The last question will allow you to indicate your preference.

This survey will only take a few minutes for you to complete. We consider your input essential to Futronix improving our service to you.


Overall Satisfaction

How satisfied are you with the products and services that you receive from Futronix?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied


How satisfied are you with the value you received from Futronix Services?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied


Are Futronix services becoming more or less important to your business?

Becoming much more important
Becoming more important
Staying about the same
Becoming less important
Becoming much less important


 

Products

Overall, how satisfied are you with the product manufactured by Futronix?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied


How satisfied are you with each of the following aspects of Futronix's products?

 

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Product quality

Product pricing

On-Time Delivery

Response to changes

Packaging

Logistics


Services

In the past year, how satisfied have you been with our Customer Service?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied


Please rate our Customer Service on the following dimensions:

 

Excellent

Good

Average

Poor

Very Poor

Answering your calls quickly

Getting right person to help you

 

Professionalism and courtesy

 

Resolving your issue (s)

 

Escalating issues when required

 


How satisfied are you with the quality of service provided by your Program Manager?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied 


How satisfied are you with your Program Manager in each of the following areas:

 

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Prompt problem resolution

Professionalism & courtesy

Scheduling of your project

Being proactive

 


 How satisfied are you with the quality of service provided by your Sales Representative?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied


How satisfied are you with your Sales Representative in each of the following areas:

 

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Keeping in regular contact

Learning your business

Matching services to your needs

Getting you the best deal

 


Business Relationship

Which of the reasons below had the most impact on your decision to do business with Futronix? (Select all that apply)

Cost
Quality
Functionality
Range of products and services
Reputation



How satisfied are you with Futronix in each of the following areas:

 

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Ease of doing business

Invoicing

Flexibility of contract terms

Flexibility of pricing models

Strategic partnering

 



Given your experiences with Futronix, how likely would be to:

 

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

Continue to use existing services

Purchase additional services

Recommend us to someone else

 


Comments


What are the most important things that Futronix could do to improve the quality of the relationship that they have with you and your Company?


Your Business

Which industry best describes your business?



Which of the following best describes your business relationship with Futronix?

Sole source customer
Primary EMS provider
Use several EMS providers

Other (please specify):

 


Permission and other Optional information

Would you like us to share your identity and your views with Futronix so that they can address them with you?

No, please keep my responses confidential
Yes, please give my feedback to Futronix directly

Company Name:

Your position within the company:  

Company Phone: 

Telephone Number:  

Your Name:    

Your Email:    

 

We would like to thank you for taking time out to help us improve our customer relationship.

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